Case StudyE-Commerce Fashion Brand Increases Sales by 45%
StyleHub Fashion, a leading online fashion retailer with over 50,000 products, was struggling with high cart abandonment rates and slow customer service response times. With customers shopping across multiple channels, they needed a unified solution to provide instant support and personalized recommendations.
The Challenge
78% cart abandonment rate due to sizing questions
Average response time of 4+ hours on social media
Disconnected customer experience across channels
Manual product recommendations taking too long
Lost sales due to unavailable customer support after hours
The Omniduck Solution
StyleHub implemented Omniduck's AI-powered omnichannel platform to unify customer interactions across WhatsApp, Instagram, Facebook Messenger, and their website chat. The AI agent was trained on their complete product catalog, sizing guides, and customer service protocols.
AI-powered product recommendations based on customer preferences
Automated sizing assistance using customer measurements
Real-time inventory checking and order tracking
Seamless handoff to human agents for complex queries
24/7 automated customer support across all channels
The Results
Increase in conversion rate
Reduction in cart abandonment
Faster response to customer inquiries
Automated product recommendations
Customer satisfaction score
Increase in average order value
"Omniduck transformed our customer experience completely. Our customers now get instant, personalized assistance at any time of day. The AI understands our products better than some of our human agents, and the seamless integration across all channels has been a game-changer for our business."
Ready to Transform Your Business Like StyleHub Fashion?
Discover how Omniduck can help your business achieve similar results with our AI-powered omnichannel platform.